TERMS & CONDITIONS 

Shipping Information:

All shipping/insurance is paid by the customer. Shipping is calculated based on weight with the United States Postal Service (USPS). If USPS is not available for a timely delivery Tree Of Elements will seek other options such as UPS FedEx, DHL, etc. Once item ships we are not in control of its arrival. Please contact the shipper(exp. USPS, UPS, etc.) with questions or concerns. Make sure to have your tracking information ready. 

SATISFACTION GUARANTEED!!

Thank you for shopping at TreeOfElements.com

If you are not totally satisfied with your order,  we're here to help. 

Return Policy:

If for any reason you are not completely satisfied with your order, you may return it - in its entirety - for a refund or replacement except for the shipping/insurance charges within 5 days of contact. We are out the labor and you are out the shipping. To be eligible for return, your item(s) must be in the same condition it was recieved and in its original packaging. Once we receive the package we will inspect it and you will be notified of the staus of your return. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a timely manor, refund is depending on your card issuer's policies. All returns are subject to a 10% restocking fee. Partial order returns are accepted only with prior approval. When sending returns, you are responsible for shipping charges and insurance. Please pack all returns carefully.

CONTACT INFORMATION:

Mailing address: PO Box 1734, Hot Springs AR 71901

E-mail: Treeofelements@gmail.com